Terms of service
Overview
This website is operated by Novida. Throughout the site, the terms “we,” “us,” and “our” refer to Novida. Novida offers this website, including all information, tools, products, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
In addition, you agree to our Messaging Terms and Messaging Privacy Policy, if applicable to any SMS, email, or other messaging program you choose to join.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service and Sale, referred to as the “Terms.” These Terms include any additional terms, conditions, and policies referenced herein or made available by hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any Services.
Any new features, products, services, or tools added to the website will also be subject to these Terms. You may review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on the website. Your continued use of the site after any updates are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.
You may not use our products or Services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction when using the Service.
You must not transmit worms, viruses, malware, or any destructive code. A breach or violation of any of these Terms may result in the immediate termination of your access to the Service.
Section 2 — General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content, excluding credit card information, may be transferred unencrypted over various networks and may be modified to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
Section 3 — Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions.
We may update content on this site at any time, but we are not obligated to update any information. You agree that it is your responsibility to monitor changes to our site.
Section 4 — Modifications to Service and Pricing
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or any part of it, without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.
Section 5 — Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or refund only according to our Refund Policy.
We make every reasonable effort to display product images, descriptions, colors, and details as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colors or appearance.
We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit quantities of any products or Services, discontinue any product at any time, or refuse any order placed with us.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, credit card, billing address, shipping address, or email address.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You also agree to promptly update your account and payment information so we can complete transactions and contact you as needed.
Section 7 — Optional Third-Party Tools
We may provide access to third-party tools that we do not monitor, control, or manage. You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind.
Any use of optional third-party tools offered through the site is entirely at your own risk and discretion. You should ensure that you understand and approve of the terms provided by the relevant third-party provider.
Future services, features, or tools added through the website will also be subject to these Terms.
Section 8 — Third-Party Links
Certain content, products, and services available through our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy, legality, or quality of third-party materials, websites, products, or services. We do not warrant and will not have any liability or responsibility for third-party materials or websites.
Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
Section 9 — User Comments, Feedback, and Other Submissions
If you submit comments, ideas, suggestions, proposals, plans, reviews, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may edit, copy, publish, distribute, translate, and otherwise use those submissions in any medium.
We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your submissions will not contain unlawful, abusive, obscene, or otherwise objectionable material, nor contain any computer virus or malware.
We may, but are not required to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, objectionable, or otherwise in violation of these Terms.
Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. Please review the Privacy Policy available on our website for more information about how personal information is collected, used, and protected.
Section 11 — Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law.
Section 12 — Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform or participate in unlawful acts; to violate any international, federal, provincial, state, or local laws or regulations; to infringe upon our intellectual property rights or the rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; to submit false or misleading information; to upload or transmit malware or malicious code; to collect or track the personal information of others; to spam, phish, scrape, crawl, or engage in similar activity; for obscene or immoral purposes; or to interfere with the security features of the Service or any related website.
We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.
Section 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided “as is” and “as available,” unless otherwise expressly stated by us.
To the fullest extent permitted by law, Novida and its officers, employees, directors, service providers, suppliers, agents, and representatives shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Service or any products purchased through the Service.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
Section 14 — Indemnification
You agree to indemnify, defend, and hold harmless Novida, including our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Section 15 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.
Section 16 — Termination
These Terms remain effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing use of our site and notifying us that you no longer wish to use our Services.
If we determine or suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services.
Section 17 — Entire Agreement
These Terms, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Section 18 — Governing Law
These Terms are governed by the laws of the United States, except where a different governing law is required by applicable consumer protection laws. For purchases, subscriptions, returns, billing, and disputes, the Terms of Sale below shall control to the extent applicable.
Section 19 — Terms of Sale
This section contains important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that may apply to you. Please read it carefully.
These Terms may require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, unless you opt out where permitted.
By placing an order through this website, you accept and agree to be bound by these Terms.
You may not order or obtain products from this website if you do not agree to these Terms, are not at least 18 years of age or the legal age required to form a binding contract with Novida, or are prohibited from accessing or using this website or its contents, goods, or services under applicable law.
These Terms apply to the purchase and sale of products and services through the Novida website. These Terms are subject to change by Novida without prior written notice at any time, in our sole discretion. The latest version will be posted on this site, and you should review these Terms before purchasing any product or service. Your continued use of this site after changes are posted constitutes your acceptance of those changes.
1. Order Acceptance and Cancellation
You agree that your order is an offer to purchase, under these Terms, all products and services listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products or services to you.
We may choose not to accept any order in our sole discretion. After receiving your order, we will send a confirmation email with your order number and details of the items ordered. Acceptance of your order and formation of the contract of sale between you and Novida will not occur unless and until you receive your order confirmation email.
2. No Medical Advice; Accuracy, Completeness, and Timeliness of Information
The material on the site is provided for general informational purposes only and is not intended as medical advice or as a substitute for advice from a qualified healthcare provider. Statements made on this site have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information or product provided by Novida, especially if you are pregnant, nursing, taking medication, or have a medical condition.
We make every reasonable effort to display product colors and images accurately, but we cannot guarantee that your device’s display will be accurate. This site may contain certain historical information, which is provided for reference only and may not be current. We reserve the right to modify site content at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to the site.
Novida does not guarantee that you will accomplish any specific health, wellness, beauty, or personal care outcome. Individual results may vary depending on factors unique to each customer.
3. Prices and Payment Terms
All prices posted on this site are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is placed and will be stated in your order confirmation email.
Posted prices do not include taxes, shipping, or handling charges unless expressly stated. Applicable taxes and charges will be added to your total and shown during checkout and/or in your order confirmation email.
We are not responsible for pricing, typographical, or other errors in any offer and reserve the right to cancel orders arising from such errors.
By submitting payment information, you represent and agree that you are authorized to use the payment method provided, that all payment information is complete and accurate, that you will be responsible for any payment card fees, and that sufficient funds exist to pay all amounts due.
We and our third-party payment service providers may request or receive updated credit card information from your card issuer, such as updated card numbers or expiration dates. If such information is provided, we may update your account information accordingly. If you wish to opt out of your card issuer’s updating service, you should contact your credit card issuer.
Section 20 — Automatic Renewals
If you purchase a subscription, you will automatically be charged on a recurring basis according to the subscription frequency selected at checkout, such as every 28 days, 56 days, or 84 days.
Your subscription will continue until you cancel. If you do not cancel at least 24 hours before your next scheduled billing date, your subscription may automatically renew for another subscription period, and payment may be automatically processed.
To cancel, you may log in and cancel through your customer portal or contact us at support@novidanaturals.com before your next scheduled billing date. Cancellation requests received less than 24 hours before the next scheduled billing date may apply to the following subscription period.
You may also pause, skip, or modify your subscription frequency through your customer portal or by contacting customer support. We reserve the right to refuse to renew any subscription in our sole discretion.
Section 21 — Shipments; Delivery; Title and Risk of Loss
We will arrange shipment of products to you. Please review the individual product page and checkout page for available shipping options and applicable charges.
You are responsible for all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for delays in shipment or delivery.
Section 22 — Refunds and Returns
Refunds and returns are governed by our Refund Policy. To request a refund, you must contact us at support@novidanaturals.com within 90 days of receiving your order.
For eligible refunds, we may require customers to return the product before processing a refund. For unopened products purchased directly from our website, we may process a refund after receiving and verifying the returned product.
To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds. A pattern of repetitive refunds is defined as requesting more than two refunds within a 12-month period.
Refunds are generally processed within approximately 15 business days after approval and/or verification of any returned product. However, we do not guarantee that refunds will be processed within this time period. Refunds will be credited back to the original payment method used for the purchase.
Section 23 — Electronic Communications
You consent to receive electronic communications from Novida, including emails sent to the email address listed on your account or notices posted on the site. You acknowledge and agree that any such electronic communication satisfies any legal requirement that the communication be in writing.
The frequency of electronic communications may vary based on your interactions with our products, marketing campaigns, and website.
SMS/Text Messaging
By providing your telephone number to Novida under any SMS program and clicking “I Agree” or using a similar consent mechanism, you consent to receive transactional, promotional, and marketing SMS or text messages from or on behalf of Novida.
Message frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Delivery of SMS or text messages depends on your mobile carrier’s network and performance.
We may share your data, including SMS opt-in or consent status, with third parties that help provide messaging services, including platform providers, phone companies, and vendors that assist with text message delivery. SMS data will be used to administer the messaging program and in accordance with our Privacy Policy.
You may withdraw consent at any time by replying “STOP” to any SMS or text message you receive or by using any other described opt-out or unsubscribe mechanism. For support, text “HELP” where available or contact us at support@novidanaturals.com.
Section 24 — Disclaimer of Warranties
Except where inapplicable or prohibited by law, the site and products are provided on an “as is” and “as available” basis, unless expressly stated otherwise.
To the fullest extent permitted by applicable law, Novida expressly disclaims all warranties of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Section 25 — Limitation of Liability
Except where otherwise inapplicable or prohibited by law, you expressly understand and agree that under no circumstances will Novida, its officers, employees, directors, service providers, suppliers, agents, or representatives be liable for indirect, special, incidental, or consequential damages.
This includes, without limitation, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procuring substitute services, or any other indirect, special, incidental, or consequential damages, regardless of the theory of liability.
In no event will Novida’s total liability to you for all damages, losses, or causes of action exceed the amount you paid to Novida in the last twelve months, or if greater, one hundred dollars ($100), except where prohibited by law.
Certain jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages or limit the ability to disclaim implied warranties. In such jurisdictions, these limitations are intended to apply only to the fullest extent permitted by law.
Section 26 — Goods Not for Resale or Export
You represent and warrant that you are purchasing products or services from the site for your own personal or household use only, and not for resale or export. You agree to comply with all applicable laws and regulations relating to the purchase, possession, and use of our products or services.
Section 27 — Privacy
Our Privacy Policy governs the processing of personal data collected from you in connection with your purchase of products or services through the site. Please review our Privacy Policy on the website for more information.
Section 28 — Force Majeure
We will not be liable or responsible for any failure or delay in performance when such failure or delay is caused by circumstances beyond our reasonable control. These circumstances may include, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, terrorism, civil unrest, national emergency, pandemic, epidemic, labor disputes, carrier delays, supply shortages, telecommunications breakdowns, or power outages.
Section 29 — Governing Law and Jurisdiction
All matters arising out of or relating to these Terms shall be governed by and construed in accordance with applicable United States law and, where applicable, the laws of the state specified by Novida’s business registration or principal place of business, without giving effect to conflict of law provisions.
Because governing law, jurisdiction, and notice address provisions can have significant legal consequences, Novida should confirm the correct business entity, state, and legal mailing address before publishing this section.
Section 30 — Dispute Resolution and Binding Arbitration
Please read this section carefully. It may affect your legal rights, including your right to file a lawsuit in court.
To the fullest extent permitted by law, any dispute or claim arising from or relating to these Terms, Novida’s Privacy Policy, advertising or marketing practices, products, services, or website may be resolved through binding, final, and confidential arbitration before a single arbitrator.
Unless you timely opt out where permitted, you may not have the right to have a court or jury decide your dispute, participate in a class action, act as a private attorney general, or join or consolidate your dispute with the dispute of another person.
If any part of this arbitration provision is found unenforceable as to a particular claim or remedy, then that claim or remedy, and only that claim or remedy, may be brought in court, while all other claims shall proceed in arbitration to the extent permitted by law.
Novida should confirm the correct arbitration forum, governing rules, venue, legal mailing address, and opt-out procedure with legal counsel before publishing this section.
Section 31 — Assignment
You may not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any attempted assignment or delegation in violation of this section is null and void. No assignment or delegation relieves you of your obligations under these Terms.
Section 32 — No Waivers
Our failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. Any waiver of a right or provision will be effective only if in writing and signed by an authorized representative of Novida.
Section 33 — No Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person other than you and Novida, except where expressly stated otherwise.
Section 34 — Notices
We may provide notice to you under these Terms by sending a message to the email address you provide or by posting a notice on the site. Notices sent by email will be effective when sent, and notices posted on the site will be effective upon posting. It is your responsibility to keep your email address current.
To contact us regarding these Terms, please email support@novidanaturals.com. Novida should confirm and add the correct legal mailing address before publishing any formal notice provision requiring personal delivery, courier, registered mail, or certified mail.
Section 35 — Severability
If any provision of these Terms is invalid, illegal, void, or unenforceable, that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions.
Section 36 — Entire Agreement
Our order confirmation, these Terms, our Refund Policy, and our Privacy Policy constitute the final and integrated agreement between you and Novida regarding the matters contained in these Terms.
Contact Information
Questions about these Terms may be sent to us at support@novidanaturals.com.
Address: 1007 N Orange St. 4th Floor Suite #2607, Wilmington, Delaware 19801, United States (Please note that is NOT our return address for return address please reach out via email)
Address: 1007 N Orange St. 4th Floor Suite #2607, Wilmington, Delaware 19801, United States (Please note that is NOT our return address for return address please reach out via email)