Refund policy
90-Day Money-Back Guarantee
At Novida, we stand behind the quality of our products and want every customer to feel confident when placing an order. That is why we offer a 90-Day Money-Back Guarantee, subject to the terms and conditions outlined below.
Eligibility for Refunds
To qualify for a refund, your request must meet all of the following requirements:
Refund requests must be submitted within 90 days of the delivery date. Requests made after 90 days from delivery are not eligible for approval. Shipping and handling fees are non-refundable. To request a refund, please contact us at support@novidanaturals.com within 90 days of receiving your order. Refund eligibility is strictly limited to the 90-day period beginning on the confirmed delivery date.
How to Request a Refund
To begin a refund request, please email support@novidanaturals.com and let us know that you would like to request a refund. Include the item you wish to return, your full name, and your order number so our team can assist you as quickly as possible.
Our customer support team will respond within 24–48 hours with the next steps. Once a refund is approved, it will generally be processed within approximately 15 business days. However, we cannot guarantee that all refunds will be completed within this timeframe.
Refunds will be issued to the original payment method used at checkout. After the refund has been processed, it may take up to 10 business days for the funds to appear in your account, depending on your financial institution.
Non-Eligible Refunds
The following are not eligible for refunds:
|
Non-Eligible Request
|
Explanation
|
|---|---|
|
Requests submitted after 90 days
|
Refunds must be requested within the 90-day guarantee period.
|
|
Subscription renewals after the guarantee window
|
Recurring charges processed after the 90-day period are not refundable.
|
|
Orders outside the policy terms
|
Requests that do not meet the stated requirements cannot be approved.
|
|
Processed or fulfilled orders after the window has passed
|
Once the 90-day period has expired, orders are no longer eligible.
|
No exceptions are made beyond the 90-day money-back guarantee period.
To help prevent misuse of this policy, Novida reserves the right to refuse refund requests from customers who show a pattern of repeated refund activity. A pattern of repetitive refunds is defined as requesting more than two refunds within a 12-month period.
Subscriptions
If your order includes a subscription, it is your responsibility to manage, modify, or cancel your subscription within the 90-day guarantee period. Subscription renewals that occur after this period are not eligible for refunds.
Customers are responsible for canceling or adjusting their subscription before a renewal charge is processed. Failure to cancel before renewal does not qualify as grounds for a refund.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us as soon as possible at support@novidanaturals.com. We will help arrange either a replacement or a full refund at no additional cost to you. In some cases, we may request photos of the damaged or defective item for verification purposes.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements, limitations, and conditions stated above.
Contact Customer Support
If you have any questions about refund eligibility or need help with a refund request, please contact our Customer Support team within the 90-day window at support@novidanaturals.com.