Shipping policy

At Novida, we work hard to process and ship every order as quickly, carefully, and reliably as possible.

Orders are typically processed within 1–2 business days after payment has been confirmed. During periods of high demand, promotional events, or holidays, processing may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Once your order has been processed and shipped, delivery times may vary depending on the shipping method selected and the destination address.

Please note that all delivery timeframes are estimates only and are not guaranteed. Delivery may be affected by factors outside of our control, including carrier delays, weather conditions, customs processing, incorrect address information, or peak shipping periods.

Free U.S. shipping is included on all eligible multi-bottle bundles.

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24–48 hours for tracking updates to appear after your package has been shipped.

While we do our best to meet the estimated delivery timelines shown on our website and product pages, delays may occasionally occur. Novida is not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather events, or other circumstances beyond our control.

Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, modify, or cancel subscriptions through their customer portal or by contacting us at support@novidanaturals.com.

Customers are responsible for providing complete and accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may require additional processing time and may be subject to additional shipping fees.

If you have any questions about your shipment or need help with an order, please contact our customer support team at support@novidanaturals.com and we will be happy to assist you.